Products and services

Storing and receiving data

In addition to the applicable guidelines and existing licences, all personal data and other sensitive information held in the Docdata Payments systems are guaranteed within the specified standards and processed and stored in accordance with the provisions of the Data Protection Act (DPA).

• Merchant Data
  All merchants affiliated with Docdata Payments are requested to supply information to set up the merchant account. In order to use any of the data, a number of verification documents are requested, to prevent improper use of other people's data.
• Consumer Data
  The consumer data that is registered with Docdata Payments, originates from the (online) shop. All necessary information is saved, such as amount, currency and payment method. Additional information such as first name, surname and address details are only used if required for processing the payment.

In addition to this customer data, in the case of a bank transfer, the account details are stored separately. This is necessary in order to facilitate a refund on behalf of the (online) shop. This data is stored in the database and is not visible to the (online) shop.Finally, the IP address is recorded and possibly used for anti-fraud purposes.

Log files
The data exchange between the (online) shop and the Docdata Payments platform is stored in log files. This makes it possible to track and solve any problems.

Cookies
The Docdata Payments payment platform uses so-called 'per session' cookies. This means that the payment session data is saved, so that the consumer can complete payment immediately or at a later time. Information such as preferred language can also be saved. Cookies are assigned individually and can only be read by the domain that issued the cookie to you. Cookies can not launch malicious files or leave viruses on your computer.

Dissemination of information to third parties
Docdata Payments treats all data as strictly confidential. The data contained in the database is not in any way sold or leased to third parties.

(Online) Shop
Data from consumers can only be viewed by the (online) shop that supplied the data. This concerns information such as name and address details. Credit card details can not be viewed by the (online) shop and are encrypted and stored in the database. Only authorized persons have access to this data. Only in very special cases can the (online) shop be given access to the entire credit card number. For this purpose, special protocols have been established, whereby the utmost care is taken in providing this information to prevent possible fraud.

Financial institution
For completion of the payment, only the most essential information is supplied to the financial institution. This is always done in accordance with the security rules and protocols as specified by the relevant financial institution, such as an https:// connection. Examples of information exchange are communication lines to the invoice processors, collection agencies, acquirers for processing credit card payments, banking institutions and possibly analyzing agencies.